Best Call Center Software
Want to jump straight to the answer? RingCentral Contact Center is the best contact center software.
The world today will be digital—but phone support places a crucial role in customer support.
That means getting a good call center software to power your support.
According to a current study, 48% of consumers state they prefer to communicate with businesses on the phone. Furthermore, 75% of people say they want human interaction for customer support.
Call centers aren’ t just for huge companies anymore. Modern tech helps any business to set up a call center.
Software program powers call centers today. That means no expensive equipment. In fact , might be able to use your existing phones and devices to control your call center.
The 8 Greatest Call Center Software of 2021
Right after extensive research, I’ve simplified down the best call middle software solutions on the market today.
- RingCentral Contact Center — Best general contact center software.
- Cloudtalk — Greatest call center software pertaining to remote and distributed teams.
- Freshcaller — Simple contact center software program for teams of all sizes.
- 8× almost eight Contact Center — Greatest contact center software meant for enterprise-grade security.
- Five9 — Best helpful contact center software.
- CrazyCall — Greatest call center software meant for outbound sales.
- Zendesk Talk — Greatest call center software intended for support and automated ticketing.
- Talkdesk — Best call center software for end-to-end customer encounter.
Even as we continue you through information, I’ll give you an in-depth review of each provider on this list. We’ll discuss the features, benefits, pricing, as well as other considerations so you can make an educated decision for your business.
Best Call Center Software Reviews
RingCentral Contact Center – Best overall contact center software
RingCentral ranked 1st on our list of the best video conferencing services, and they also ranked high on our guide of the best VoIP phone systems. These are two of RingCentral’s best-known products.
But the RingCentral Contact Center can also be a top option for any company seeking call center software.
It’s a perfect solution for both product sales and customer service teams.
RingCentral Contact Middle has more than 40 strong features like intelligence redirecting, CRM integrations, and labor force management tools. You’ll furthermore benefit from administrative and administration features like surveys, contact recording, and analytics.
RingCentral is safe, safe, and reliable. They have a guaranteed uptime of 99. 99%, and the software gives your agents the ability to function from anywhere.
Here’s an overview of the RingCentral Contact Center plans:
- Incoming voice support
- Standard IVR and ACD capabilities
- Omnichannel assistance and integrations (email, talk, SMS, social media)
- Advanced IVR and ACD
- Inbound plus outbound voice
- Predictive, progressive, and preview dialing
- Campaign management
You’ll need to contact the particular RingCentral sales team to get a quote for your business.
But as you can see, they have options for everyone. Smaller teams that only need solutions for incoming calls can use the Basic strategy. If you want omnichannel inbound call center support, the Innovative option will be best for you. Regarding both inbound and outbound calling, you’ll need the Ultimate plan.
RingCentral is a trusted name in the VoIP phone and video industry. Their call middle software is consistent with the high-level quality you’d expect out of this provider.
Cloudtalk – Best call middle software for remote plus distributed teams
- Great for remote groups
- Smart IVR feature guides callers in order to where they need to go
- Starts at $20 per user per month
- Salesforce integrations using the expert plan
Try it today!
Cloudtalk offers remote-ready phone center services in a great price.
With more than 2, 500 contact centers powered by Cloudtalk, They’ re trusted by businesses like Fujitsu, Mercedes-Benz, Booksy, DHL, and more. Therefore you’ ll be in good company if you use them.
They stand out because they allow you to run virtual contact centers from anywhere in the world. As the name suggests, they influence cloud technology to give you the secure calling experience.
Their intuitive platform also includes a great dashboard that gives you insight into your customer when their contact is in the queue. This provides you a chance to anticipate their own needs before you even speak with them.
Cloudtalk’ s Smart IVR is really a standout feature. It is a good interactive voice response system that routes calls to precisely the people who need to take all of them. You’ ll also be in a position to choose language preferences, and map out the customer journey with their drag and drop call flow designer.
Here’ s a glance at their annual plans:
Starter — $20 per user each month
- Unlimited inbound and intercompany calls
- Click to call
- Automated call distribution
- Mobile app
- Unlimited call queuing
- International numbers
Essential — $25 for each user per month
- All functions in the Starter plan
- Advanced analytics
- Real-time client dash
- Integrations to systems
- Open up API
- Skill-based routing
- Clever queueing
- TEXT MESSAGE messaging
- Work flow automation
Expert — $40 per consumer per month
- All features in the Essential plan
- Salesforce integrations
- Power dialer
- Smart dialer
- Call monitoring
- Accounts manager
- Presentation to text
- Sentiment score
- Unlimited concurrent calls
Customized — Contact for pricing
- All feature in the Professional plan
- Custom made onboarding
- Limitless outbound calls
- Enterprise-level security
- Developer support
- Custom reporting
I’ d go with the primary plan at a bare minimum. The particular integrations and analytics tools alone make it worth the extra five bucks per consumer a month. Overall though, it is a solid investment for any remote or distributed teams.
Freshcaller – Most simple contact center software pertaining to teams of all sizes
Freshcaller is call center software provided by Freshworks. They’ lso are another well-known, trusted, plus established name in the world of business solutions.
Such as other Freshworks products, Freshcaller is a cloud-based solution that’s both simple and modern. It’s easy for any business to use, regardless of its size and technical expertise.
More than 6, 000 businesses use Freshcaller’s software to get a call center. It’s used by inbound sales agents as well as customer support teams.
Pricing for Freshcaller is a bit special. You’ll pay a monthly rate for the plan you decide on based on the features offered. Yet you’ll also pay each minute based on usage.
Let’s take a look at those programs first before we dive in to the usage rates.
Sprout — $0
- Best for startups and freelancers
- Unlimited agencies
- Basic call queues
- Custom greetings
- Forwards to phone
- Custom ringtones
Blossom — $19 per agent a month
- Advanced queues
- Blind transfers
- Import bulk contacts
- BYOC (bring your own personal carrier)
- Company hours
- Contact masking and recording
- Custom voicemail, voicemail transcription, and voicemail fall
Garden — $40 per agent per month
- Advanced contact metrics
- Real estate agent extensions
- Meeting calling
- Call monitoring
- Redirecting during non-business hours
- Virtual hold
- European and Australian data cent
- Click-to-call Chrome extension
Estate — $59 per realtor per month
- Abandoned call metrics
- Service level monitoring
- Omnichannel routing
- Custom agent status
- Answer bot
- Agent activity reports
- Call recording explicit opt-in
From startups to growing groups and global companies, Freshcaller has an option for everyone.
Call rates are based on aspects like device (browser vs . phone), country, and set up call is incoming or outgoing. Incoming rates begin as low as $0. 016 each minute, and outgoing rates start at $0. 022 per minute.
You can try Freshcaller free of charge with a 14-day trial.
8× 8 Contact Center – Best contact center software for enterprise-grade security
The 8× eight Contact Center is perfect for omni-channel routing. Enhance the customer encounter from a single touch stage.
Top features include skills-based call routing, queued callback, web callback and IVR (interactive tone of voice response). 8× 8 also has inbound chat, email, and social channel contact solutions for your call center software program.
You’ll also benefit from real-time analytics plus reports. This information is available through any device. It details customer journeys and wait around times for every customer across all channels.
8× 8 also helps you improve productivity. A private knowledge base, expert connect, simple interface, and comprehensive communication hub ensures that all consumer communication is handled quickly and efficiently.
Your 8× 8 Get in touch with Center integrates with CRMs like Zendesk, Salesforce, Microsoft Dynamics, and more.
8× 8 is a top solution for large businesses and enterprises. It has superior features with a global achieve.
The 8× 8 Contact Center offers exceptional security. It’s compliant with HIPAA, FISMA, and much more. 8× 8 has equipment to ensure privacy for sensitive data entry fields too.
You’ll have to contact the 8× almost eight sales team for a custom quotation on your solution.
Five9 – Best helpful contact center software
Five9 is an all-in-one contact middle solution. It’s used by huge brands like Lululemon, Expedia, Carfax, Omaha Steaks, plus DHL. This company has been supplying cloud-based solutions to businesses with regard to roughly 20 years. Its two, 000+ business customers worldwide manage 5+ billion calls each year.
The particular Five9 Intelligence Cloud Get in touch with Center gives your customer service agents the power and flexibility to work from anywhere.
Five9 is completely customizable. It’s built to meet the needs of your business, regardless of your size or industry. The software delivers crystal clear voice, strong security, and a 99. 99% uptime rate.
The top features and benefits of an all-in-one contact center software program include:
- CRM integration
- Open platform APIs
- Call routing
- Omnichannel support
- Global voice
- Self-service tools
- Predictive dialing
Five9 has a wide range of solutions based on the type of business you might have. They provide call center software program for sales, telemarketing, customer support, collections, outsourcers, small business, medium-sized businesses, and enterprises.
The Five9 get in touch with center is fast, dependable, affordable, and easy to use. Get in touch with their sales team to ask for a demo and get the custom quote.
CrazyCall – Best contact center software for outbound sales
CrazyCall is a top call center solution meant for sales teams. It offers features like auto dialing, call monitoring, call script, call transfers, click to call, and a callback widget.
All of the CrazyCall features and benefits are designed to make sales calls more efficient.
CrazyCall has various other solutions for ecommerce shops, small businesses, and support teams, but the sales features are the highlight of this software. This even has tools just for lead generation on your website.
Here’s an overview of the CrazyCall plans and prices:
Beginner — $11 per month for each user
- 200 free a few minutes per user each month
- 45 days of data storage
- several active projects
Team — $22 per month per consumer
- 500 free minutes per user each month
- 365 days of data storage space
- Unlimited active projects
Professional — $45 per month per user
- one, 250 free minutes for each user each month
- Unlimited data storage
- IP restriction
- Tailored reporting equipment
- Unlimited calls to US and Europe
All of plans come with a free telephone number, API and integrations, plus 24/7 customer support. The totally free minutes each month apply to 122 countries. Beyond that, phone calls to US landlines from just $0. 01 each minute.
You can try CrazyCall for free with a 14-day demo.
Zendesk Speak – Best call center software for support plus automated ticketing
Zendesk is best known for its customer service CRM. But it has a separate alternative, called Zendesk Talk, just for call center software.
This cloud-based contact center solution is built directly into the ticketing system just for Zendesk Support. Your agencies will have access to the full customer history and additional features like call recording and automated ticket creation.
The software is designed to improve your support process, while eliminating unsuccessful tasks. Your agents can focus on solutions, conversions, plus customers, as opposed to workflow bottlenecks.
Top top features of Zendesk Talk include:
- Inbound and outbound calling
- Custom greetings
- Local and toll-free figures
- Browser-based phone calls
- Call forwarding to phones
- Call blocking
- Conference calling
- Group routing
- Callback from queue
- Inbound and outbound SMS
- Superior analytics
- Current dashboard
- Call recording and call report permissions
Similar to other call middle software on our list, Zendesk Talk is based on a combination of your own plan and usage.
Zendesk Talk includes a wide range of plans for you to pick from. The list and features for each one are quite extensive. So rather than giving you a complete introduction to those, I’ll just rapidly cover the starting costs to give you an idea of the cost.
- Lite — Beginning at $0
- Team — Starting at $19 per agent per month
- Professional — Starting at $49 per agent a month
- Organization — Starting at $89 per agent per month
Zendesk offers a paid partner edition starting at $9 per agent per month. To every agent taking calls with Zendesk Support. In order to estimate your usage prices, Zendesk Talk has a loan calculator tool that you can play around with.
Talkdesk – Best call center software meant for end-to-end customer experience
Talkdesk has a wide range of products and options for businesses. The company offers tools and software intended for things like customer engagement, labor force engagement, and reporting.
The contact center software from Talkdesk is one of its best and most popular offerings. It’s marketed as an end-to-end customer experience answer.
It’s created the meet the needs and expectations of the modern customer. These people have a certain expectation when they call your company. Talkdesk will help you improve productivity while reducing costs and raising the customer experience.
Top features of Talkdesk consist of:
- Outbound dialer
- Client self-service
- Omnichannel support
- Agent desktop and mobile agent tools
- Contact recording
- Integrations with Salesforce, Zendesk, Slack, Zoom, Microsoft Teams, and so forth
- AI virtual assistant
- Reporting plus analytics
For the most part, Talkdesk is used simply by businesses across a handful of major industries. This includes retail, ecommerce, financial services, healthcare, travel, and hospitality.
Talkdesk has solutions based on call center type (sales, support, BPO) and business dimension (small, mid, enterprise).
Contact the Talkdesk sales team today for a quote. Join the 1, 800+ businesses like Peleton, IBM, and Dropbox using this call center software.
How to Choose the Best Call Center Software For Your Business
As you can see from this checklist, call center software is extremely versatile. There are so many different features and benefits at your disposal. But with all of these choices, how can you possibly know which one is best for your company?
There are certain factors that you should become evaluating when making your decision. This is the methodology that we use and recommend here at Quick Sprout.
Any company in the market for call center application is likely communicating with customers throughout other channels as well.
Consider if you want to incorporate those communication tools such as email, live chat, and social media into your call middle software. This will allow your own agents to better serve the needs of your customers throughout each stage of the support procedure.
Call Middle Type
What type of call center do you have?
Do you need software to support inbound calls only? Or even do your agents need outbound dialing capabilities? Not every solution offers both.
The purpose of these phone calls will also have an impact on the software you choose. There are certain options that are better for sales, while some are better for customer care, troubleshooting, and ticketing.
The best call center software will integrate with your CUSTOMER RELATIONSHIP MANAGEMENT solution.
A few of the options on our list have their own full-service CRM systems as well. So you could potentially obtain an all-in-one solution from your same provider.
It is important that you have a clear knowledge of how you’ll be charged for customer call middle software. Not every company lists their prices online.
In most cases, you’ll pay out based on a combination of usage plus support agents. The majority of call center solutions have various plans for different the functions you need. Make sure to find one that will best fits your needs and budget.
Every business delivering phone support for customers will benefit from call center software program. From startups to corporations and everything in between, these are the top call center software solutions on the market today:
- RingCentral Contact Middle — Best overall get in touch with center software.
- Cloudtalk — Best call center software for remote and distributed teams.
- Freshcaller — Simple contact center software for teams of all sizes.
- 8× 8 Contact Center — Best contact center software for enterprise-grade security.
- Five9 — Best all-in-one contact center software.
- CrazyCall — Best call center software for outbound sales.
- Zendesk Talk — Best call center software for assistance and automated ticketing.
- Talkdesk — Best call center software meant for end-to-end customer experience.
Whether you require assistance with sales, customer support, or both, there’s an option for the business on this list.