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Best CRM Software

Want to jump straight to the answer? The best CUSTOMER RELATIONSHIP MANAGEMENT software for most people is HubSpot or Salesforce.

A good customer romantic relationship management (CRM) software targets the one thing that makes a great business: the customer.

To consider your business to the next level, you need the best CRM software for you.

Finding the right CRM platform for your business change if you don’t know what to look for. That’s what inspired me to make this guide.

I’ ve looked into dozens of CRM software out there. Below, I’ ve distilled them down to the 7 very best ones plus tell you exactly why they are.

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  • 100% Free of charge CRM software
  • Contact & task administration
  • Email monitoring & scheduling
  • Document sharing & reside chat

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The 7 Best CRM Software Solutions of 2020

After researching and testing dozens of different CRM software, I’ve determined that these are the top 7 options on the market today:

  • HubSpot
  • Zoho CRM
  • Salesforce
  • Freshsales
  • Insightly
  • Apptivo
  • Pipedrive

We’ll take a closer glance at the features, benefits, and pricing of each software in the testimonials below. Use this guide to assist you in finding the best CRM software for your business.

Greatest CRM Software Reviews

HubSpot

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  • 100% Free CUSTOMER RELATIONSHIP MANAGEMENT software
  • Get in touch with & task management
  • Email tracking & scheduling
  • Record sharing & live talk

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HubSpot is another well-recognized name in the business world. Their blog is among the best resources for articles related to sales, marketing, and services.

HubSpot is unique because they offer free of charge CRM software. They also have CRM for multiple roles within the organization, like:

  • CRM for sales leaders
  • CRM for salespeople
  • CRM for business owners
  • CRM for procedures managers
  • CRM for customer service representatives
  • CRM for online marketers

Several CRM providers offer a free trial offer or free plan along with basic features. But HubSpot’s goes above and beyond what you’d normally get for free.

These are some of the best features for the free product sales CRM:

  • Contact management
  • Deal management
  • Task management
  • Email tracking and notices
  • Email templates and scheduling
  • Document sharing
  • Meeting scheduling
  • Email integration (Gmail plus Outlook)
  • Reside chat

As for the paid software, prices vary based on the type of CRM you’re looking for and the number of contacts you have.

The Marketing CRM, Product sales CRM, and Service CRM all have plans starting on $50 per month. Enterprise plans for Service and Product sales start at $1, 200 each month, and the Marketing Enterprise starts at $3, 200 a month.

In my opinion, the paid options are well really worth the price. They come with much better, more robust features to help you take care of your relationships with leads and your current client roster to great effect. Your own ROI on this CRM application is hard to beat.

For those of you who want CRM solutions for multiple departments and uses, you can buy a bundle through HubSpot as well. Growth Suites (include Sales, Marketing, Service) starts at $112. 50 per month.

You can even create your own bundle based on the specific tools that you’re looking for.

Zoho CRM

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  • Plans start at $18/month
  • Convert a lot more leads
  • Build relationships customers
  • Custom reporting dashboards

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Zoho is a global leader in business SaaS. More than 50 million users around the globe use their solutions—and for good reason.

Zoho CRM is arguably one of the best option offered by this provider. It is used by 150, 000+ businesses in 180+ countries.

You can use Zoho CRM to convert leads, build relationships customers, and grow your company’s revenue.

Zoho’ s entire suite associated with products are very top notch. Actually Zoho Books made our list of the best business information systems software, and Zoho Stock is on our list of the very best inventory management software.

Big brands like Bose, Netflix, Amazon, Ducati, and Suzuki all use Zoho CRM for customer romantic relationship management.

Here is a brief overview of the plans and pricing for Zoho CRM:

Standard — $18 per user per month

  • Scoring guidelines
  • Email information
  • Workflow transformation
  • Web types
  • Unique plus custom fields
  • Custom reporting and customized dashboards
  • Groups and tagging
  • 100, 000 records

Professional — $30 per consumer per month

  • Real-time notifications
  • Process management
  • Email integration across multiple devices
  • Web-to-case forms
  • Inventory management
  • Google Ads integration
  • Validation rules
  • 2 . 5 million records

Enterprise — $45 per user per month

  • On demand sales analytics
  • Pipeline view for email messages
  • Customize your visual CRM record screen
  • Built-in analytics
  • Multi-user portals
  • Custom buttons and modules
  • Mobile SDK and app
  • Territory management
  • 5 million records

All of the prices are to get month-to-month plans. You can save twenty percent with an annual contract.

Zoho offers an Ultimate plan that’s only available annual. It has features like sophisticated customization, enhanced storage, e-mail sentiment, and automation suggestions. But you’ll need to get in touch with the Zoho sales team for a custom quote.

Additionally , there’s a free edition of Zoho CRM—although it’s extremely limited and only reasonable for a small home-based business.

Salesforce

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  • Plans start at $25/month
  • Productivity tools
  • Advisory services
  • Detailed analytics

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Salesforce CRM is one of the most popular customer relationship management solutions on the market today.

In fact , a lot more than 150, 000 businesses use them for their customer relationship solutions.

Salesforce comes with an extensive suite of CUSTOMER RELATIONSHIP MANAGEMENT products for you to choose from. They provide solutions based on business type, function, need, and industry. These include:

  • Small company
  • Service
  • Sales
  • Sales and service
  • Marketing
  • Commerce

It’s one of the most extensive CRM product offerings that you will find on the market today. They actually offer advisory services, success plans, productivity tools, integrations, and detailed analytics.

For the purpose of this review, I’m going to focus on the particular Sales CRM from Salesforce. In my opinion, this is the best one which they offer. Here’s an overview from the Sales plans:

Essentials — $25 per user per month

  • Helpful sales and support
  • Account management
  • Lead management
  • Contact management
  • Opportunity management
  • Email integration
  • Salesforce mobile app

Professional — $75 for each user per month

  • All Necessities features
  • Perfect for teams of all sizes
  • Lead registration
  • Lead scoring
  • Collaborative forecasting

Business — $150 per user per month

  • Customizable CRM
  • All Professional features
  • Workflow automation
  • Approval software

Unlimited — $300 per user per month

  • Best energy and support of all plans
  • For big businesses
  • All of Enterprise features
  • 24/7 support and construction services

Even the Essentials and Professional plans will be more than enough for most businesses. You can try Salesforce for free with a 30-day test.

Freshsales

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  • Plans from $19/month
  • Visible sales pipeline
  • Lead and deal administration
  • SMS integration

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Freshsales is a CRM software that’s tailor-made for sales groups.

Used by greater than 15, 000 businesses (including Best Western and Dyson), they help your team find and manage all your sales leads. You’ll have the ability to have relevant conversations along with prospects and improve your product sales pipeline.

Here’ s a closer look at their plans and functions that come with them:

Blossom — $19 per month per user ($12 with annual contract)

  • Business lead, account, contact, and offer management
  • Visual sales pipeline
  • Lead scoring
  • SMS integration
  • Access to marketplace apps
  • API access

Garden — $35 per month for each user ($25 with annual contract)

  • 1, 000 free contacts
  • two hundred and fifty bulk emails per user per day
  • five sales sequences per consumer
  • 10 groups
  • 10 workflow automations
  • Prospect assignments and territories
  • Advanced reports

Estate — $65 per month for each user ($49 with annual contract)

  • Advanced CRM customization
  • Auto profile enrichment (with social media information)
  • Reporting dash
  • Event monitoring
  • Multi-currency assistance
  • Sales targets

Forest — $79 monthly (billed annually)

  • EEA information center
  • IP whitelisting
  • Review logs
  • Dedicated account manager

You can try out some of these plans for free with a 21-day trial. Freshsales also has a totally free forever startup plan along with basic features.

I like Freshsales because it’s affordable and perfect for an increasing sales team. You can easily upgrade to some higher tier as your corporation grows.

Insightly

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  • Plans start at $29/month
  • Send, monitor, & manage emails
  • Workflow automation
  • Customize dashboards

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More than 25, 000 companies use Insightly for CRM software. This includes big names like Bosch, AT& T, and Bloomberg.

Insightly is a bit unique compared to some of the other available choices we’ve reviewed so far. In addition to sales and marketing, Insightly CRM puts a strong concentrate on project management. You’ll obtain all of these feature sets in just one solution.

Some of the benefits of Insightly CRM include:

  • Dataset management
  • Develop and deploy custom applications
  • Customize dashboards for metric tracking
  • Lead routing
  • Workflow automation
  • Send, track, plus manage emails
  • Relationship linking

Insightly has an outstanding mobile app that allows you to work from anywhere. You can scan business cards, upgrade your tasks in current, and create new opportunities on-site at a client’s location.

Popular tools such as G Suite, Gmail, QuickBooks, Google Drive, Mail Chimp, Slack, and Dropbox most of integrate with Insightly.

All Insightly CRM plans are billed on an annual basis. Here’s a look at those rates:

  • Plus — $29 per user per month
  • Professional — $49 per consumer per month
  • Enterprise — $99 per user monthly

You can request a demo and try it out for free. Insightly has a free forever plan with basic features for two customers.

Apptivo

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  • Plans start at $0/month
  • Premium plans from $10/mo
  • Combines with other tools
  • Multiple apps in one

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Apptivo is another top choice for CRM software. It’s used by two hundred, 000+ organizations in approximately 200 countries. The Apptivo CRM is unique because it brings together multiple apps into a single alternative.

In addition to CUSTOMER RELATIONSHIP MANAGEMENT, Apptivo also offers:

  • Online invoicing
  • Web help table
  • Project management
  • Expense reports
  • Field support tools
  • E-mail marketing
  • Procurement for supply chain management

So for those of you who are in the market for these additional services, you can manage every thing in the same place with Apptivo CRM. This is much simpler than juggling multiple applications for different uses.

The CRM apps with regard to Apptivo fall into the following categories:

  • Contracts
  • Sales planning
  • Territory administration
  • Competitors
  • Work orders
  • Customers
  • Contacts
  • Opportunities
  • Cases
  • Leads

Apptivo integrates tools like Slack, Office 365, G Suite, and more.

Here’s a brief summary of the plans and costs for Apptivo CRM:

Starter — $0

  • Up to 3 customers
  • 500 MB
  • Basic contact sharing
  • Regular reports
  • Regular support

Premium — $10 per month per user ($8 with annual contract)

  • a few GB per user
  • 1, 000 bulk emails per user
  • 2, 000 API calls
  • Standard support

Ultimate — $25 per month ($20 with annual contract)

  • 10 GB per user
  • 3 or more, 000 emails per user
  • 20, 500 API calls
  • Priority support

Enterprise — Custom pricing

  • 5, 000 emails per user
  • White labeling
  • Custom integrations
  • SLA support and dedicated account manager

You can save twenty percent if you sign up for yearly invoicing instead of month-to-month.

Apptivo is commonly used for businesses in real estate, travel plus hospitality, retail, wholesale, production, utilities, and energy industries.

Pipedrive

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  • Plans start at $17/month
  • Lead & deal management
  • Conversation tracking
  • Strong insights and reports

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Pipedrive CUSTOMER RELATIONSHIP MANAGEMENT is designed to simplify your product sales process.

Over 90, 000 businesses make use of Pipedrive CRM. It’s an easy platform that’s easy for anyone to figure out.

This CRM was created to generate more leads and sort your sales in a single location. It will help eliminate administrative tasks that are unproductive. It’s designed to generate more sales with much less legwork on your end.

Some of the top functions and benefits of Pipedrive CRM include:

  • Lead management
  • Deal management
  • Communication tracking
  • Automation
  • Heavy insights and reports
  • Privacy and safety for business data
  • Mobile app gain access to
  • 150+ third-party integrations

More than $24 billion within sales have been closed using Pipedrive. On average, businesses enhance their close rate by 28% after the first year using this CRM.

These are the plans and costs for Pipedrive CRM:

Essential — $17 per month per user ($12. 50 with annual contract)

  • Custom pipelines
  • Custom fields
  • AI sales support
  • User plus company goal setting
  • Custom dashboard

Advanced — $31 per month per consumer ($24. 90 with annual contract)

  • Sales task automation
  • Email incorporation
  • Email themes and email automation
  • Products catalog

Professional — $59 per month per user ($49. 50 along with annual contract)

  • Call tracking
  • Click-to-call
  • Unlimited meeting scheduling
  • Batch email messages
  • Team management
  • Multi-dashboard support
  • Revenue forecasts
  • Custom consumer and admin permissions

Important — $99 per month per user (billed annually)

  • Minimal 10 users
  • Dedicated account manager
  • Phone support
  • Data import
  • Enhanced security
  • Additional user permissions for full control

Pipedrive also has a “Leadbooster” add-on for $39 per month ($32. 50 with annual contract). It is billed per corporation, not per user. It’s designed to turn more web visitors into leads. Leadbooster is basically a chatbot. This engages with customers with instant responses and makes it simple for them to schedule a meeting.

Try Pipedrive CUSTOMER RELATIONSHIP MANAGEMENT free with a 14-day demo.

What is CRM software?

CRM stands for “ customer romantic relationship management. ” It’ h a system that lets you control all your organization’ s connections with your customers.

Typically, CRM refers to specific software that accomplishes this for you. A good CRM software improves sales log conversation, lead management, and even is great for marketing campaigns.

At the end of the day, though, it’ t there to improve your relationship with your customers . Doing so can help support the ones you have while drawing new customers in.

Why you need CRM

Your customers are the most crucial lever for success. Plain and simple. CUSTOMER RELATIONSHIP MANAGEMENT software gives everybody in your company an opportunity to improve the relationship with your customer through equipment such as:

  • Sales reporting
  • Customer information
  • Segmentation
  • Prospect reporting
  • Marketing and advertising analysis
  • Customer service

Historically, CRM software was only used by large businesses plus enterprises. But today, CRM has evolved to fit the needs of all organizations, regardless of dimension or industry.

That means that you should invest in a CUSTOMER RELATIONSHIP MANAGEMENT software—even if your company is certainly small.

How to pick the CRM Software For Your Business

CRM software can be a complicated subject. With so many options to choose from, finding the best solution for your business may be overwhelming.

This is actually the methodology that we recommend at Quick Sprout to help slim your search. I’ll explain each element in greater detail so that you can make a decision based on your needs.

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Team Size

The size of your business and team will have a significant effect on the CRM you choose. A few solutions are better just for small businesses, while other options are experts in enterprise software.

You can even find CRM tools for small teams associated with just one or two people.

Capabilities

Consumer relationship management software is so varied. It’s such a broad term, and it’s used throughout multiple departments and for various reasons.

Common CRM categories include:

  • Sales
  • Marketing
  • Project management

There are even other options for things like customer service. Some companies offer all CUSTOMER RELATIONSHIP MANAGEMENT capabilities into a single platform. Others specialize in one category more than another.

You will find CRM solutions offered as an all-in-one solution. But also, you’ll have to buy the software individually or bundle it into one package.

Integrations

You should look for CRM software that integrates with popular tools that you are already using. This will permit you and your team to manage everything from a single dashboard.

If you constantly have to recover and forth between multiple platforms to manage your qualified prospects and customers, it defeats the purpose of using CRM to streamline your process.

Price

As always, price will be a substantial factor in which CRM you choose.

In most cases, prices is based on the number of users you might have. Depending on the platform, pricing can also be based on the number of contacts or storage you’ll need as well.

Make sure to discover something in your price range. The pricing for CRM software ranges from $0 in order to $300+ per user.

Conclusion

What’s the best CRM software program? The answer varies depending on your company type and what you’re searching for. Here’s a quick recap of the top seven options on this list:

  • HubSpot
  • Zoho CRM
  • Salesforce
  • Freshsales
  • Insightly
  • Apptivo
  • Pipedrive

Through startups to enterprises, plus sales to marketing and project management, I’m confident that you can find the best CRM software for your company on this list.

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