Best Customer Service Software
Want to jump straight to the answer? The best customer support software for most people are Zoho Desk and Hubspot.
Customer service software program makes sure your customers are happy and satisfied with your business.
And customers win or lose your success.
Happy customers keep returning and spending more money, while unsatisfied customers will cause significant damage to your reputation.
That’ s why customer service must be a priority for each business.
Thankfully, the right customer service software could make this possible. Customer service solutions help ensure fast response times, positive interactions, and happy customers.
The 8 Best Customer Service Software program of 2021
- Zoho Desk — Best customer service software to get ticketing.
- HubSpot — Best free customer service software and product lots.
- LiveAgent — Best customer service software to get live chat support.
- Freshdesk — Best customer service software if you’re changing from another platform.
- Zendesk — Best customer service software with support suite options available.
- Salesforce Service Cloud — Best customer service software to get field service agents.
- Groove — Greatest customer service software for small teams and growth startups.
- Help Search — Best customer service software program for nonprofits.
It’ s challenging to find a good customer service software. There’ s many options available on the market. However, many of these tools are significantly better than others.
After researching and screening dozens of customer service solutions, I have narrowed down the top eight for you to consider.
As we continue you through this guide, I’ll give you an in-depth review of each one below. You’ll learn about the top features, benefits, use cases, prices, and more.
Best Customer Service Software Reviews
Zoho Desk (Best for ticketing)
Visit Zoho Table
- Free permanently plan
- Improve starting at $12/mo
- Email ticketing & help center
- Mobile app access
Try for Free
Zoho is one of the most popular names in the world of business software and CRM. They provide tools for sales, marketing and advertising, email, collaboration, finance, marketing, human resources, and business intelligence.
But one of the best options that they offer is Zoho Desk—IT and help table software.
Zoho Desk has solutions just for customer service agents, managers, and customers. But above all, it is arguably the best customer service software for managing and shutting tickets.
Let’s take a closer look at the plans and price points for Zoho Desk:
Free — $0
- Up to three agents
- Email ticketing
- Help center
- Private knowledge bottom
- Predefined SLAs
- Mobile app
- Multilingual help desk
Standard — $12 per month per agent
- Interpersonal and community channels
- Product-based ticket administration
- Public knowledge base
- Workflow plus assignment rules
- Supervise rules
- Customer happiness ratings
Professional — $20 per month per agent
- Multi-department ticketing
- Team management
- Automated time tracking
- Ticket templates
- Ticket sharing
- Mobile SDK
Organization — $35 per month per agent
- Live chat
- Customize help center
- Advanced process administration
- Scheduled reviews
- Validation guidelines
- Role-based information sharing
No matter how big, small, or complex your business is, Zoho Desk has a plan for you.
HubSpot (Best free customer service software)
- 100% free forever plan
- Advanced features start at $40/mo
- Wide range of solutions
- Free software program for customer service
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HubSpot is one of the most well-recognized CRMs in the industry.
They have a wide range of software program and solution suites with regard to managing relationships with customers.
These offerings are segmented into three main categories: sales, advertising, and service.
The HubSpot Service Hub is their exceptional solution for managing customer problems through service tickets.
The best part: they offer free CRM solutions, including fsoftware intended for customer service.
Free features include ticketing, live chat, chatbots, team e-mail, and a conversations inbox. You’ll also benefit from free email templates, closed ticket reviews, and time-to-close reports.
HubSpot is proof that you don’t need to spend a ton of money on improving your customer service with software. After all, this won’ t cost you a thing.
For those of you who want access to advanced functions and benefits, here’s an overview of the paid plans:
Starter — $40 per month
- Includes 2 paid users
- Canned snippets
- Meeting scheduling
- Agent productivity reports
Professional — $320 per month
- Includes 5 paid users
- Ticket status, routing, software, and pipelines
- Knowledge base
- 1: 1 video development
- Custom reporting
- Surveys pertaining to NPS, experience, and assistance
Enterprise — $1, two hundred per month
- Includes ten compensated users
- Playbooks and goals
- Hierarchical teams
- User roles
- Single sign-on
- Integrates with Slack
All rates are based on an annual contract. You can get the HubSpot Service Hub month-to-month for 20% a lot more.
HubSpot also offers exceptional product bundles for many CRM categories in a single remedy. So if you want to get software with regard to service, sales, and advertising from a single provider, HubSpot is the best option for you. Packages start at $112. 50 monthly.
LiveAgent (Best for live chat support)
Check out LiveAgent
- totally free forever plan
- Upgrades starting in $15/mo
- All-in-one solution
- Guaranteed flexible tools
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LiveAgent helps you manage all customer requests from multiple channels in a single platform.
Merge just about all communication and support to 1 place—no matter where your customers are.
LiveAgent saves you time, simplifies the process, and allows you to increase the profitability of your support team.
LiveAgent has equipment for:
- Email ticketing
- Live chat
- Voice and video calls
- Social media integration
Here is a closer look at the plans and prices for LiveAgent’ s customer service software:
Free — $0 forever
- 7 day ticket history
- 1 email address for ticketing
- 1 reside chat button
- 1 phone number for contact center support
Ticket — $15 per month per real estate agent
- Unlimited ticket history
- Unlimited email ticketing
- Load data from your CRM
- Multi-brand support
Ticket + Chat — $29 each month per agent
- Unlimited live chat
- Real-time visitor monitor
- Chat invitations
- Chat satisfaction surveys
All-inclusive — $39 per month for each agent
- Unlimited call middle support
- Video clip calling
- Unlimited contact storage
For all of the paid programs, LiveAgent has add-on prices for features like social media marketing integration, time tracking, review logs, and more.
Overall, it’s a simple and flexible tool for handling live customers with ticketing and live chat.
Freshdesk (Best regarding switching platforms)
- Free 21-day trial
- Plans start at $15/mo
- Substantial list of features
- Trusted by 150, 000+ businesses
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Freshdesk is another one of the most popular help desk solutions available today.
That’ s because it’s simple and easy to utilize. That’s why it’s reliable by 150, 000+ companies, including American Express, HP, and Panasonic.
They offer a number of very good features:
- Field service
- Customer self-service
- Multi-channel support
This is great if you want to streamline your customer service solutions on one platform. As such, Freshdesk can make team collaboration and automation a breeze.
Should you be currently using another assist desk solution and you’re unhappy with it, Freshdesk makes it easy for you to switch to its software program. Their team will help you make the switch over easily.
And with Freshworks Academy, their in-house training service, you’ ll be able to teach any member of your group to nail the Freshworks system in no time.
Here’s an overview of the plans and pricing. All prices are based on an annual plan. The values are a bit higher in case you go month-to-month.
Sprout — Totally free
- Unlimited agents
- Email ticketing
- Team collaboration
- Knowledge base
- Ticket trend reports
- Social ticketing
Blossom — $15 per month for each agent
- Collision detection
- Marketplace apps
- SLA management
- Company hours
Garden — $29 per month per agent
- Time tracking
- CSAT survey
- Session replay
- Performance report
- Knowledge base with multi-lingual support
Estate — $49 a month per agent
- Automated ticket assignment
- Custom made agent roles
- Custom portal
- Enterprise reporting
- Multiple time zones and SLAs
Forest — $109 per month per agent
- Solution assignment based on skills
- Create a testing environment without affecting agents or even customers
- IP Whitelisting
- HIPAA compliant
- Extendable API rate limit
Freshdesk provides omnichannel add-ons and features for field service management for an additional fee. Test it free with a 21-day trial.
Zendesk (Best with support suite options)
Check out Zendesk
- Free trial available
- Begins at $89/mo
- Flexible customized solutions
- Used by 150, 000+ businesses
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Zendesk is one of the best overall customer service software solutions currently available. It’s used by 150, 000+ businesses, including big brands like Uber, Venmo, Shopify, and Slack.
The Zendesk support package has everything you need to manage customer care communication across multiple channels. You can provide customer support via email, live chat, tone of voice, Facebook, Twitter, WeChat, WhatsApp, and more.
The program makes it possible to connect all of your data sources to a single place. So when a customer contacts you for support, the right info will automatically be displayed.
Zendesk can be flexible, so it can support the needs of any business. You will get a customized solution that matches with your existing support environment.
Here’s a quick overview of the plans, functions, and pricing for the Zendesk support suite:
Professional Support Suite — $89 per broker per month
- Omnichannel support
- Social messaging addition
- Self-service knowledge base
- Dashboards and reporting for all stations
- Talk companion edition
- Several ticket forms
Enterprise Assistance Suite — $149 per agent per month
- Roles plus permissions with skilled bottom routing
- Multi-brand support
- Conversation widget and web SDK
- Content cues to identify knowledge gaps
- 24/7 live chat and phone support
The full-service support suite from Zendesk has it all. But not every single business needs something this comprehensive. If you’re looking for something a little bit more basic, Zendesk provides more affordable options for smaller companies.
- Essential — $5 per month per realtor
- Group — $19 per month per agent
- Professional — $49 monthly per agent
- Enterprise — $99 per month per agent
- Elite — $199 per month per real estate agent
You can test any Zendesk software or support suite with a free trial. If you’re looking for a customized solution, contact the Zendesk sales team.
Salesforce Support Cloud (Best for field service agents)
- Starts at $25/month
- Resolve situations quicker
- Improve your on-site support
- Trusted by 150, 000+ companies
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Salesforce is an industry leader in sales CRM software. But they also offer equipment and solutions for customer support. It’s trusted by a hundred and fifty, 000+ companies across the world.
The Salesforce Support Cloud makes it easy for any business to build customer relationships whilst saving time and enhancing customer satisfaction. Brands like Yeti and Adidas are just a couple of well-known names that use this software.
Your own customer service representatives will be able to resolve cases quicker with the insights and tools offered by Salesforce. The platform has a shared see of every customer interaction.
Set up self-service portals so your customers can entry account information, view tutorials, plus view knowledge base content articles.
The Salesforce Service Cloud has capabilities to streamline your on-site support. Field service works, dispatchers, and on-site technicians can use these tools to resolve troubles during the first visit.
Salesforce uses AI to predict recommendations and supply support with an intuitive chatbot service.
Let’s take a look at the plans and pricing for Salesforce Program Cloud:
Essentials — $25 for each user per month
- Case management
- Service console applications
- Knowledge tools
- Telephony incorporation (CTI)
Professional — $75 per user per month
- All of the Essentials features
- Service contracts
Enterprise — $150 per user a month
- All Professional features
- Web services API
Unlimited — $300 per user per month
- All Enterprise features
- day to day support and configuration
All plans come with tools for cooperation, productivity, personalization, real-time insights, cross-sell and upsell equipment, app integration, and methods to automate processes.
Salesforce offers add-ons with regard to things like field service employees, digital engagement, and location-based intelligence.
Grooved (Best for small teams and growth startups)
- Plans start at $9/month
- Group collaboration tools
- Customizable knowledge base
- Exceptional automation equipment
Grooved isn’t as popular and well-known as some of the other choices on our list. But it is still used by more than ten, 000 businesses across 140+ countries.
If your company has outgrown e-mail for customer support and you’re getting inquiries on multiple channels, Groove will be a top choice for you to consider.
This solution stands out from the crowd with its group collaboration tools. You can add inner private notes to discussions, quickly mention teammates to create them in the loop, and assign specific tasks to associates of the team.
Groove has exceptional automations to streamline your customer care. Set rules, tagging, processed replies, and custom files with your preferences to eliminate busywork.
Another outstanding feature from Groove could be the ability to customize your knowledge bottom. This is crucial for businesses that want to offer customer self-service tools.
The knowledge base themes are fully customizable, beautifully designed, and mobile responsive. Plans plus pricing for Groove customer support software are as follows:
Starter — $9 per month per user
- One mailbox
- Knowledge base
- Live chat
- Web widget
- Assignments and mentions
Plus — $19 per month for each user
- 5 mailboxes
- Full history of reviews
- API access
- 40+ integrations
Pro — $29 per month for each user
- 25 mailboxes
- WhatsApp and SMS
- Integrations with Salesforce, HubSpot, and Jira
Company — Custom pricing
- Unlimited mailboxes
- Priority support
- Dedicated customer support manager
- Enterprise-level security
I’d recommend Groove for small teams and startups. In fact , they have a special new venture rate for businesses with less than ten employees. Qualified businesses can get a 93% discount off of the Pro strategy.
Help Search (Best for nonprofits)
Visit Help Scout
- Programs start at $20/month
- Certified B corporation
- High-quality software
- Used by 10, 000+ businesses
Try for Free
Help Scout is another lesser-known solution on our list. But with that said, it’s still a high-quality software for customer support. It’s used by 10, 000+ businesses worldwide.
Help Scout is unique because it’s a Certified B corporation. They strive to make a beneficial impact on the environment and organizations. So they go the extra mile to back up organizations that share exactly the same values.
If you have a nonprofit that facilitates human rights, environmental durability, or underrepresentation in tech, Help Scout will provide a substantial discount on your customer service software program.
Some of you might even be eligible for discounts of up to 100%. That’s right—free.
Even if you don’t get into one of those categories, Help Search is still a top solution to get customer service. Here’s a nearer look at the plans and costs:
Regular — $20 per month for each user
- Three mail boxes
- Beacon with live chat
- Messages for up to 10, 500 customers
- Automated workflows
- 50+ integrations
Plus — $35 each month per user
- 10 mailboxes
- Custom fields and teams
- Salesforce, HubSpot, and Jira apps
- HIPAA compliance
- SSO/SAML authentication
Company — Customized pricing
- Unlimited mailboxes plus docs sites
- Flexible users
- Concierge onboarding
- Dedicated account manager
- Enterprise-grade security
The rates above are based on an annual agreement. Month-to-month plans are available for an additional fee. You can try Help Search for free with a 15-day demo.
How to Choose the very best Customer Service Software For Your Company
What’s the very best customer service software for your company? There are certain features and factors to keep in mind as you’re evaluating different options.
This is the methodology that we use plus recommend here at Quick Develop.
Number of Brokers
How big is your customer service team? Companies with five service reps won’t need the same software as being a business with 50 realtors.
Larger groups need features for such things as collaboration and role-based ticketing, but that won’t become necessary for a smaller business.
Customer Communication Method
How are usually customers currently reaching out to your own service team? How do you want them to do so moving forward?
There’s a software intended for everything. Whether it’s email, live chat, chatbots, or even support tickets, you can find an answer to meet your needs. There are even tools for social media integration therefore all of your messages, including DMs and comments, can be maintained from a single dashboard.
Every customer service software program on our list does an exceptional job of marketing the top features. But with nevertheless, you should only focus on the particular features you need the most.
For example , are you looking for customer care software specifically for live conversation? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM constructed into single product bundles.
My suggestion is. Identify the features you definitely need. Then look for the proper plan that has all of those functions.
The price for customer service software varies on a wide range of factors. Lots of solutions ask you for based on the number of customer service realtors on your team.
Available features in your package deal will also have a significant impact on what you pay.
Customer service is definitely not something you should skimp on. It’s okay to spend money. But with that said, not all of you need to go overboard. Small businesses, startups, and nonprofits with smaller teams may use free customer service software with out compromising quality.
Every single business must prioritize customer service. These are the top eight customer service software solutions on the market today:
- Zoho Table — Best customer service software program for ticketing.
- HubSpot — Best free customer service software and product bundles.
- LiveAgent — Best customer service software program for live chat assistance.
- Freshdesk — Best customer service software should you be switching from another system.
- Zendesk — Best customer service software along with support suite options available.
- Salesforce Service Impair — Best customer service software program for field service providers.
- Groove — Best customer service software meant for small teams and growth startups.
- Help Scout — Best customer care software for nonprofits.
Use this guide to help you find the best solution for the business. I made sure to incorporate something for everyone on the list.